LandmarkHealthSolution accepts the following credit cards:

• American Express
• Visa
• Mastercard
• Discover

When using your Credit Card please make sure of the following:

• The credit card is active, and has enough credit available.
• Be sure to know your billing address (the address where you receive your bill). Please be sure the name and address you enter as the billing address is correct. If the name and address you enter does not match does not match the name and address that the credit card company has for the credit card account, the order will be canceled.
• Also, any order that has an invalid email address will not be shipped. Please make sure you enter a valid email address.

WE CHECK EXTENSIVELY FOR LOST, STOLEN OR FRAUDULENTLY USED CREDIT CARDS.

All Orders greater than $350.00 will require a signature for delivery via the shipper. There are no additional charges to the customer.

We ship all orders (All 48 contiguous US States/PO Box Addresses) to either your home or place of business in discreet packaging utilizing either DHL Ground, FedEx, USPS Priority Mail or UPS Ground shipping methods. Use USPS for address destination to P.O. For express delivery options and International orders please refer to the provided chart (Below) in making your determination.

Free Shipping

Get Free shipping for Orders of $200.00 or more being shipped via DHL Ground, FedEx Ground, UPS Ground, or USPS Priority, within the 48 contiguous United States.

Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number so you can track your order (DHL, FedEx and UPS shipments only). Please be aware of the fact that USPS and DHL Global Priority for International Orders does not provide package tracking information with their shipments; they provide delivery confirmation ONLY.

*UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.

Global Mail Priority shipping service is available For Orders Shipping To ALL International Countries. Your order will be sent via Global Mail Priority at $19.50 per shipment. Orders being sent Global Mail should arrive within approximately 14-21 days. In some cases, customs may delay delivery in certain countries and it may take as long as 3-4 weeks to be delivered.

**IMPORTANT! International shipments (includes Canada) are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges. Custom procedures may delay shipments.

Global Mail Priority shipping service is available For Orders Shipping To Canada. Your order will be sent via Global Mail Priority at $19.50 per shipment. Orders being sent Global Mail should arrive within approximately 14-21 days.

Global Mail Priority does not offer package tracking information with their shipments. 

Important Notes

Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number (except USPS Priority and Global Priority Shipments) so that you can track your order directly on our website. Please visit the Track Your Order section of our website.

UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.

*All Orders:Please be accurate and double-check your shipping address to avoid any forwarding fees and receive your package as scheduled. We will charge you a $10 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to a customer's error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, you will be charged the $10 fee since the shipping company will charge us a fee for this correction.

We do not request or require a signature for deliveries under $350.00, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your driver's discretion whether or not to require a signature.

Orders received before 2:00pm EST will be processed and usually ship that same day. Orders received after 2:00pm EST will be processed immediately but will not ship until the following day. We don't ship on weekends or holidays. Any orders placed on Saturday or Sunday will be shipped on Monday. All shipping times and dates are subject to change without notice.

Return Policy

Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy. All request for product returns must be emailed to:info@lhslive.com

Please do not attempt to send unapproved product returns back to us. For security reasons, ALL shipments returned without a RAN number will be refused. Sorry, there will be absolutely no exceptions.

Normal Returns 

LandmarkHealthSolution will ONLY accept product returns on products that are guaranteed on their respective product page (Guarantee Seal) within 30 days that an order has been placed. Customers must email us and advise of of their intentions to return a product that has been guaranteed. Customer service will issue a  Return Authorization Number (RAN) via an email. The email will be delivered from info@lhsinfo.com and it will contain the Return Authorization Number and the customer care agents' name who assigned it. You must write your Return Authorization Number on EXTERIOR of your return shipment. Please do not attempt to send unapproved product returns back to us. For security reasons, ALL shipments returned without a RAN number will be refused. Sorry, there will be absolutely no exceptions.

Returns should be sent with a delivery confirmation or tracking.LandmarkHealthSolution will not be responsible for lost or stolen packages. All returns must include used/unused product that was ordered. Any return sent with invoice only will not be accepted.

Please retain a copy of this (RAN) email for your records. It will serve as your proof of valid approved product return. You must write this number on your invoice and include it on your return package. Refunds will be issued upon receipt of the returned product(s). No product will be accepted after 30 days from the day that an order was placed. All other returns are not accepted.

*Please do not attempt to send unapproved product returns back to us. For security reasons, ALL shipments returned without a RAN number will be refused. Sorry, there will be absolutely no exceptions.

Money Back Guarantees

We offer money back guarantees on many of our products. Where ever you see the 100% satisfaction guarantee symbol on a product page, if you are unsatisfied with the product for any reason, simply return the unused portion for a refund. There will be a 25% Administrative Processing Fee calculated against the total cost of ALL USED products being returned. FULL or UNOPENED products get 100% money back. Also, the customer will be responsible for the cost of return shipment. All of the above product return directives must be complied with, including but not limited to the assignment of a Return Authorization Number. *Note* The free product in a buy 3 get 1 free special does not apply if products are returned. The promotion than counts as 4 purchased bottles at whatever cost you paid.

Shipment Errors

If you should receive a product that doesn't match your original order LandmarkHealthSolutionwill correct the situation. In this event you must email us within 24 hours after the receipt of shipment at info@lhslive.com and provide the following information:
1. Your order number
2. Your name
3. The product(s) being returned
4. Reason(s) for return
5. Daytime phone number

For orders that we need to make a replacement or return because it does not match your original order, we will arrange for the item(s) to be picked up by DHL by issuing a product return call tag and provide you with simple instructions to comply with.

Damages

LandmarkHealthSolution makes every effort to safely secure and ship all of our packages, but we understand that sometimes merchandise can be damaged during the shipping process. In this event you must email us within 24 hours after the receipt of shipment at info@lhslive.com We will then contact the shipping company for visual inspection of the merchandise box. Upon their confirmation, we will then replace the item or issue you a credit for the amount of the confirmed damaged merchandise.

WE WILL NOT, under any circumstances, accept any returns on already opened items(excluding products that are guaranteed by their respective manufacturer). ALL products with opened containers must be handled directly with the manufacturer.LandmarkHealthSolutionis not responsible for health or fitness claims, any or general or specific guarantees made by manufacturers of any product. If a product guarantee is specified on a product page it must go through the manufacturer.

In limited situations, we may approve a product return because of exceptional circumstances, not including damaged or products not matching your original order. In these cases, there will be a 25% Restocking Fee calculated against the total cost of the product being returned. Also, the customer will be responsible for the cost of return shipment. All of the above product return directives must be complied with, including but not limited to the assignment of a Return Authorization Number.

No product will be accepted after 30 days from the day that your order was placed. Please understand that to provide our ultra-low prices, we must operate on very small margins. Returns are very costly to us and even unopened products will not be resold. Therefore, products cannot be returned if the only reason is that you don't like a particular flavor or product consistency. We will not allow for individual subject taste to have a negative influence over our tremendous pricing structure that we offer our loyal customer base.